Customer Help

Our happiness team is always here to assist.

How to explore

Explorer your spots

Individual locations and maps are delivered instantly after checkout. You will receive them at the checkout screen, in your e-mail and in your account.

Just choose, pay and explore!

Individual locations are send in a .txt file. You can open this file on your computer, tablet or smartphone.

Inside are a few numbers (a coordinate), this coordinate can be pasted inside any navigation system and you are on your way.

You receive access to a easy to use and fast map with all spots in that area. You can search by location name or use the map. Navigation is easier than ever. Just press Apple maps, google maps or copy the coordinate and you are on your way.

Maps are updated multiple times a week.

All our maps are updated regularly and at least multiple times a week.

Please contact our support chat. We are happy to help you on your way!

If you need to swap an item

Returns and Exchanges

If a spot is not accessible because it has been renovated or demolished please send us a picture and you will receive a new location of your choice.

Please let us know and we will send the correct coordinate. This way you are in no time on your way to explore

We cannot advise you to access a spot without permission from the owner.

Our service is to provide you with the adres to a location.

We recommend you to find the owner for permission. 

We are happy to trade locations with you. Please fill in this form and we get back to you!

We are happy to trade locations with you. Please fill in this form and we get back to you!

  • Urban Exploring
Urban Exploring Rules

What is Urban Exploration? Urban Exploration, often abbreviated as Urbex, is the exploration of man-made structures, usually abandoned ruins or…

Contact support in the lower right corner

Our chat is here 24/7

Swap Locations

To make our exploring database even bigger than it already is we want to collaborate with you.

Do you have a location that is not already in our database? Fill in the form on the location swap page and you will receive a free location of your choice.


In exchange for every three pictures shared and for status updates about a location you receive a location of your choice*.

*We only exchange locations of equal value.

Free Publicity

Have you visited one of our locations and did you take any photos or make some videos? Send us a link and we will post your YouTube video or Instagram page at the product page of the location. This way you have free publicity, and the next explorers will know what to expect!

Instant delivery

Receive your spots instantly!

Easy to use

Coordinate (Latitude, Longitude). Works with all navigation systems.

24/7 support

Support in English 🇬🇧, French 🇫🇷, German 🇩🇪, Spanish 🇪🇸, Italian 🇮🇹 and Dutch 🇳🇱

100% Secure Checkout

Credit Card / Bancontact / iDeal / KBC/CBC / Belfius / EPS / P24 / Sofort / Giropay / PayPal

🇫🇷 Special Offer: Use code ''vive-la-france'' to receive 25% off all maps in France.🔥
🇫🇷 Special Offer: Use code ''vive-la-france'' to receive 25% off all maps in France.🔥